There’s an error / issue with my ad or account.

Contact us at contact@omnio.marketing and we will get it resolved as soon as possible.

 

I have a question about my report / audit you delivered

Upon completion of a report / audit / setup / service, a call will be setup to discuss any questions you may have and advise on next steps

 

How do I know my order has gone through? 

Once you have placed your order with us (thank you!), you will receive a confirmation email to tell you your order has been received safely. Worth checking that all of your delivery address information is correct on this - if it isn't, just drop us an email to contact@omnio.marketing

 

I forgot to add items to my order, can you add them? 

Unfortunately it's really difficult for us to add items to an order once it has been placed. In this instance we’d recommend you place a 2nd order.

 

When will my package commence? 

We aim to fulfil / begin the process of fulfilling your package within the first 30 days from time of purchase. An Omnio representative will be in touch to setup a call with you. If you do not hear from us within 72 hours please check your spam folder or reach out to us at contact@omnio.marketing

 

Can I cancel my order? 

If work has not commenced on fulfilling your package we may be able to give you a full refund. Please email us. If we have begun work on delivering your package you may be granted a partial refund at our discretion following a meeting with yourselves.

 

I can’t pay you right now. What can we do?

Contact us as soon as possible. We are here to help and may be able to delay formalities following an unpaid invoice and may even continue delivering services at our sole discretion. Communication with us is key on this matter and if payment is required and we have not been remunerated we may begin recovery proceedings at any time in accordance with your country’s laws on payment recovery / small claims.

 

I ordered the wrong product - can I return for an exchange or a refund? 

If you wish to exchange your package / service for another we are happy to work with you to a mutual resolution at our sole discretion. If no resolution / acceptable exchange can be found and no work has been carried out on our part, you may receive a full refund.

 

I haven't received an email / discovery call / service I ordered - what can I do? 

Please check your spam folder or alternatively contact us directly at contact@omnio.marketing

 

I want a refund

Please see our refund policy 

 

I’m not happy with the service, what do I do? 

Please see our refund policy or contact us at contact@omnio.marketing

 

When can I expect my refund? 

Once we have received your bank details, we will process the refund. This should appear on your bank statement within 5 working days depending on your bank.

 

What are your opening hours? 

Orders can be made on the website 24 hours a day, 7 days a week. If you send us an email, we will look to reply to you within 72 hours unless it is a weekend or bank holiday, when we will respond to your email on Monday/next working day after Bank holiday. If you have ordered a campaign management or any other package that involves ongoing services, we are contactable during standard office hours 9am-5.30pm (UK GMT time) and are monitoring campaigns constantly outside of these hours to the best of our ability.

 

There’s an error / issue with my ad or account

Contact us at contact@omnio.marketing and we will get it resolved as soon as possible.

 

I have a question about my report / audit you delivered

Upon completion of a report / audit / setup / service, a call will be setup to discuss any questions you may have and advise on next steps.